This section presents the most general frequently asked questions. For technical questions related to the use of compressed air and Topring products, go to the FAQ Expert section.
If you cannot find the answer to your question, please contact one of our team members at solutions@topring.ca or 1-800-263-8677
Topring products are available through authorized distributor. To find the nearest distributor, please contact our customer service at solutions@topring.ca or 1-800-263-8677. Topring distributors can order directly online by logging into their secured account.
You can reach our customer service by email at solutions@topring.ca or by phone at 1-800-263-8677. Our office is open from Monday to Friday, from 8h to 12h and from 13h to 17h and Friday from 8h to 12h and 13h to 16h30. You can also fill out a support request form available at the following link: www.topring.com/find-us
To become a Topring distributor, contact one of our sales consultants at solutions@topring.ca or write to us via the online form www.topring.com/contact us. For more information, you can also contact our customer service by phone at 1-800-263-8677. The office is open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30.
To find the nearest point of sale, contact ou customer service at solutions@topring.ca or call 1-800-263-8677. The offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30.
If you have a Topring account you can place your order online by logging into your online account. You can order 24 hours a day. By clicking on "my account", you then have access to your shopping cart. To activate an online account, you must contact customer service at solutions@topring.ca or call 1-800-263-8677. The offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30. You can also fill out the support request form available at the following link: www.topring.com/technical-support
You must be logged into your online account to access prices and availability of products. For more information, you can contact our customer service at solutions@topring.ca or call 1-800-263-8677. The offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30. You can also fill out the technical support request form available at the following link: www.topring.com/technical-support
Depending on the availability of the products, all complete orders placed before 4 PM will be shipped the same day. Then apply the delivery service times according to the selected carrier.
Shipping costs may vary depending on the order, the quantity and dimensions of the products, as well as the delivery address.
All Topring compressed air documents are complementary and we hope these information will be useful to your needs. Your personal information will always be stored in a secure location. We request this information in order to improve your browsing experience, send you information that may be of interest to you by email or other means. You can find out more about our privacy policy by visiting the Privacy Policy page.
Yes, we are constantly looking for testimonials and success stories. You can contact your technical advisor or customer service anytime, at solutions@topring.ca or at 1-800-263-8677. The offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30.
To learn more about Topring's products and solutions, you can browse our website through the PRODUCTS or AIR NETWORKS tabs, download a copy of the digital catalogue via the CATALOGUE page, or contact your technical advisor or customer service anytime, at solutions@topring.ca or at 1-800-263-8677. The offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30.
Go to the CAREER page to find out about the jobs currently available. You can submit your application online. We also accept unsolicited applications!
If you have a Topring account, you can place your order by logging into your online account. You can order 24 hours a day. By clicking on "my account", you then have access to your shopping cart. To activate an online account, you must contact customer service at solutions@topring.ca or call 1-800-263-8677. The offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30. You can also fill out the support request form available at the following link: www.topring.com/find-us
If you have a Topring account, you can place your order online by logging into your online account. By clicking on "my account", you then have access to your shopping cart. Terms and conditions of sale are available in the Purchasing Policy section. To activate an online account, you must contact customer service at solutions@topring.ca or call 1-800-263-8677. The offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30. You can also fill out the support request form available at the following link: www.topring.com/find-us
You can contact the administrator of this website by email at solutions@topring.ca or by filling out the form available at the following link: www.topring.com/contact-us
In order to ensure that Topring has a uniform visual identification, it is not permitted to use the Topring logo without prior authorization. The use of the Topring logo, when authorized, must follow the norms governing the use of the logo. The respect of these rules is essential to maintain the coherence of the image of the company. Each of these must be rigorously respected so that the use of the logo can clearly identify the company. To find out more about using the logo or to apply for it, please contact customer service at solutions@topring.ca. The request will then be relayed to the marketing department.
The online account is a tool available to Topring authorized distributors. Among other things, it allows you to place online orders, access order history and shopping cart, view prices and availability of products, as well as download informative documents (terms and conditions, sales terms and conditions). return and warranty, promotional items, etc.) To become a Topring Authorized Distributor, contact one of our sales consultants at solutions@topring.ca or write to us via the online form www.topring.com/contact. For more information, you can also contact customer service by phone at 1-800-263-8677. The offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30.
To recover a forgotten password, you can click on "my account", "forgot password" or write to solutions@topring.ca
The username is an email address. To recover a forgotten email address, you can write to solutions@topring.ca
You must log in to your account to be able to change your password. Once logged in, you can edit your information in the Profile section of your online account, from "my account".
The username is an email address. To change the email address linked to an account, you can write to solutions@topring.ca
You must log into your account to be able to change your password, mailing address and phone number. Once logged in, you can edit your information in the Profile section of your online account, from "my account". To change any other information, please contact customer service at solutions@topring.ca or call 1-800-263-8677. The offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30.
To learn more about our products, you can go to the PRODUCTS section or download the documents available in PRODUCT INFO, under the RESSOURCE CENTER tab. For more specific questions, contact your technical sales representative or customer service at solutions@topring.ca or call 1-800-263-8677. The offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30.
Our commercial and technical advisors are here for you. We can help you throughout your project. Do not hesitate to contact a member of the team at solutions@topring.ca or by phone at 1-800-263-8677. The offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30.
To stay abreast of new products and promotions, subscribe to our newsletter or contact the customer service at solutions@topring.ca or call 1-800-263-8677. The offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30. The catalogue, flyers and guides are all available for free on our website.
In order to ensure that our company has a uniform visual identification, it is not permitted to use Topring product images without prior authorization. You can apply to have direct access to the product image bank. Images can be used for creating or updating your website. A username and password are required. Contact the customer service at solutions@topring.ca or by phone at 1-800-263-8677 to validate your eligibility. Topring reserves itself the right to accept or refuse a request.
Use the search tool to search the entire Topring website. It is accessible via the magnifying glass icon at the top right (in the main menu). Check your data entry when you type your search. If the desired product cannot be found, contact customer service at solutions@topring.ca or call 1-800-263-8677. Offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30.
You can contact customer service at solutions@topring.ca or call 1-800-263-8677. A product picture will help us identify it. Our offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30.
On the RESSOURCE CENTER tab, on the PRODUCT INFO page, you will find a library of literature related to TOPRING products and solutions. A search filter allows you to find your documents faster.
Under the RESSOURCE CENTER tab, on the VIDEOS page, you will find a media library related to TOPRING products and solutions. A search filter tool allows you to proceed with your video searches more quickly.
Some Topring products have replacement parts or repair kits. Most of them are listed at the end of each product section in the catalogue. For more information on the policy, please contact customer service at solutions@topring.ca or call 1-800-263-8677. It is with great pleasure that we can assist you in your search. The offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30.
For the warranty of your TOPRING product, go to the RETURN AND WARRANTY page, which can be found in the footer menu.
To make an online claim for your Topring product, go to the RETURN AND WARRANTY page, which can be found in the footer menu. You must have a Topring account to do so.
To view the return and warranty policy, you must be logged into your online account and go to the MY ACCOUNT section on the BUYING POLICY page. If you do not have an account, contact your technical sales representative or customer service at solutions@topring.ca or call 1-800-263-8677. The offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30.
Some products are offered individually, others in pre-established quantity packages (eg 5, 10, 20, 15 ...). If you want to buy a product that comes in a package, but in less than the quantity of the package in question, you "break" a package (eg purchase of 3 fittings, but come in packs of 5, so breaking a package). Additional charges for "package breakage" may apply.
To learn more about a particular product, we invite you to download the Topring catalogue Or you can contact your sales advisor or customer service at solutions@topring.ca or call 1-800-263-8677. The offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30.
Several tools are available on the RESSOURCE CENTER tab on the PRODUCT INFO page. You will find a library of digital documents, such as selection guides, reference tables, product leaflets, data sheets, and more.
The 7000 Topring products are categorized into 5 groups to facilitate the understanding of a compressed air network and the identification of the products: classify the products in logical order: from the compressor room to the application; group products that perform the same function together, and integrate within each group the TOPRING solutions to make the network efficient, performant and safe.The following is a summary of the components of each group:
1) Air treatment
• Filtration products at the outlet of the compressor for water and condensates removal
2) Piping systems for compressed air
• Main network for air distribution
3) Air Preparation, Pipes and Fittings
• Products for Air Preparation at the application (FRL)
• Secondary connections to connect the network to the tools and equipments
4) Compressed air tools
• Combines tools for vacuming, blowing, inflating and spraying
• Performance and ergonomics solutions at the tool
5) Fluid Power
• Pneumatic components for automation such as cylinders, valves, push to connect fittings, tubes and mufflers
The Topring catalogue is available in electronic version on the CATALOGUE page, from the menu at the top of the page. For hard copies, please contact your sales representative or customer service at solutions@topring.ca or call 1-800-263-8677. The offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30.
You must log in to your online account to access current promotions. To activate an online account, you can contact customer service at solutions@topring.ca or call 1-800-263-8677. The offices are open from Monday to Friday, from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30.
You can check the status of your order by logging into your personal account and then going to the CART section.
Please note that an order validated on our website can not be modified. You can contact us by completing the form on the CONTACT page to request a cancellation or contact our customer service directly.
You can contact customer service at 1-800-263-8677 from Monday to Thursday from 8h to 12h and from 13h to 17h or Friday from 8h to 12h and 13h to 16h30.
You must receive a confirmation email within the hours following the completion of your order. If you have not received this email, please check that it is not in your spam folder.
If you encounter technical problems on www.topring.com, we recommend using Google Chrome or Mozilla Firefox browsers for optimal navigation. If technical problems persist, we recommend that you delete the cookies on your computer.
If you are having trouble verifying your order on www.topring.com, we invite you to contact our Customer Service Department at 1-800-263-8677
When you choose a pneumatic air tube, you must consider the operating pressure, the working environment, the flexibility and resistance to twisting, the compressed air flow required, the operating temperature and the type of fitting used.